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If you have a question or concern, drop us a line below. We look forward hearing from you!
If you need immediate assistance, call our store today at 905-783-5699
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Shipping Policy
Shipping is provided by Canada Post, express shipping maybe provided by any of the main courriers. For more details, please email hello@therathermcanada.com
Returns Policy
Unopened items in original packaging returned with a receipt within 30 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition are not eligible for a refund or exchange. All returned items are subject to a 20% restocking fee and the original shipping fee to the buyer.
Exchanges
Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to our store within 30 days, in its original and unopened condition and packaging, with your receipt.